Terms and Conditions

S W Swimming
Terms and Conditions

  • All S W Swimming teachers are Swim England or STA qualified and have current enhanced DBS Checks before they are allowed to teach.

  • Swimming teachers take responsibility for the pupils during their swimming lessons, but the parent/guardian are required to remain nearby so that parent/guardian can deal with toilet breaks or any behavioural issues.

  • Parents/guardians must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation. Pupils must be collected promptly at the end of the lesson.

  • Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or head teacher (if available). Parents/guardians should not speak with the teacher during the period that lessons are in progress as it is dangerous and will distract the teacher from the supervision of the pupils in their lesson.

  • Pupils can be refused entry to the lesson if they are more than 5 minutes late to class, as it disrupts the lesson for the other pupils.

(B) Pupil illness.

 

  1. If your child is unwell, we recommend that you do not bring them to their swimming lesson.

  2. If your child has been ill with diarrhoea, they should not attend their lesson.

(C) Lesson structure

 

  1. The majority of our “learn to swim” programme classes are held over 30-minute time slots (some advanced might be 45 minutes for 1 hour) which includes time to take the register.

  2. Pupil to teacher ratios developed in line with Swim England guidelines.

  3. S W Swimming reserves the right to combine classes at short notice if necessary.


(D) Swimming lesson Dress code & hygiene

 

  1. All children should wear appropriate fitting costumes/trunks and shorts specifically designed for swimming. Baggy costumes/trunks can hamper movement.

  2. No jewellery should be worn during a swimming lesson. Religious or medical bracelets are allowed but should not distract the swimmer from their lesson.

  3. The use of goggles is permitted but pupils will be asked to remove them if they are providing a distraction and when performing certain skills (unless there is a medical reason for goggles to be worn). We recommend the use of dioptre corrective goggles for anyone with a visual impairment.

  4. We recommend that all swimmers shower before their lesson. Please ensure all hair gel/body lotions etc are removed. This will help keep the water clean. Make sure your child uses the toilet before the lesson commences. Please ensure your child showers after their lesson.

(E) Pupil progression.

  1. All pupil on the “learn to swim” work towards the “Swim England learn to swim framework”.

  2. Teachers continually assess all pupil’s progression throughout the term.

  3. Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the “Swim England learn to swim framework”

  4. Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next stage for movement to the next stage.

  5. Upon completion of the stage, the parent/guardian will be contacted explaining that their child is ready to move up to the next stage.

  6. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available.


(F) Changing and moving lesson

 

  1. You may request a time, day or swimming teacher and we will try to accommodate your request, provide a space is available.

  2. Swimming ability and speed of progression will vary depending upon the swimmer.

 

(G) Pool closure and cancelled swimming lesson.

  1. In the event of a pool closure, we will make every attempt to contact our customers as soon as possible.

  2. The cancelled lesson will be refunded.

  3. Please note refunds usually take 14 days for us to process and make payment.

  4. In the event of a planned pool closure, you will not be charged for this at the time of booking, or a credit will be provided for a future lesson.

  5. S W Swimming reserves the right to cancel classes should numbers fall below our minimum numbers per group. If this happens you will be offered an alternative lesson at the same level.

  6. If a pool closure is likely to affect swimming lessons on the long term, every effort will be made to offer space at another swim school in the area.


(H) Missed lessons.

 

  1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.

  2. Lessons run consecutively; the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (with the exception of pool closure/lesson cancellation).

  3. In exceptional circumstances management may exercise discretion on refunds or credit notes but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.


(I) Changing Teacher

 

  1. We will use reasonable endeavours to provide the same instructor for each lesson within the course. However, relief instructors maybe used without prior notification.

  2. We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for the class or classes due to illness or for any other unforeseen circumstances.

  3. In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible.

  4. If the teacher is absent, the pool reserves the right to join classes together if considered appropriate and safe according to Swim England guidelines. We always try to put a replacement teacher in place immediately however, if this is not manageable, we would put classes together to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.


(J) Communication

 

  1. We like to encourage communication and welcome issues to be raised with our staff.

  2. The head teacher will be the person to resolve any pool issues. Any problems or issues should be conveyed through them.

  3. Questions regarding the progression of pupils should be directed towards the reception staff that will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil.

  4. All parent/guardians are required to supply us with a valid email address for quick communication purposes. This is essential so that we can inform you when your child is ready to move up a stage of lesson.


(K) Viewing

 

  1. Parents/guardians are not permitted on poolside but must sit in the viewing area. (Where viewing is on poolside, parents must not interfere with the lesson or distract the swimming teacher).

  2. We do ask that all spectators remain in the viewing area in order to prevent any unnecessary distractions for the teachers and make every effort to ensure that all footwear is clean and suitable for poolside.

  3. It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted, progress can be affected if children are not fully able to concentrate.

  4. No photography or filming is permitted on poolside or in the changing area without the prior approval from management.


(L) Behaviour and conduct.

 

  1. Parents accept that their child is under the supervisor, control and care of the swimming teacher, during the lesson period. Should the behaviour of the child be unsatisfactory and the class is being disrupted, the swimming teacher has the right to remove the pupil from the class.

  2. The teacher may employ reasonable measures as necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from the class should they persistently disrupt or are seen to be putting their selves or anyone else at risk during the class. If a child is removed under these circumstances and a suitable alternative arrangement cannot be made, no refund will be provided.